I'm a sucker for skincare products, always have been, I hope always won't be, since they're mostly snake oil in pretty packages...
Well, amongst the skincare products I bought is the one pictured at left (photo credit: Basq NYC). It's called belly oil. It smells fabulous. It's supposed to relieve itchyness and prevent/heal stretch marks. It's $38 dollars for 125 mL, which is rather remarkable. It comes in a lovely smoked glass bottle. Glass! That's gotta be good, high end stuff.
In the product promises, it says that it's fast absorbing. I'm not sure how fast to them is fast, but this is my experience. I put the oil on, and then wash my face, brush my teeth and then put moisturizer on my face. I put my sleeping clothes on, or not, as the case may be, and go to bed. This should be enough time (10 - 15 minutes) for fast absorbing oil to be absorbed. You'd think.
I noticed within a week or two of using the oil most nights, that my sleeping clothes and sheets are smelling of rancid oil. Even after washing. Now I normally wash my clothes in cold water, so I tried a few loads with warm and hot water and a bit more detergent than normal to remove the smell. No such luck.
If this was just some inexpensive gunk I'd picked up at CVS, I'd dismiss it, throw it out and be done with it. However, at this price, I need help. So I sent this email to the customer service email address on their website:
Hi there,I got a prompt response from Kelli:
I've been using the Resilient Body Oil for awhile and it is a lovely product. However, using a normal washing machine, hot water and laundry detergent, I am unable to remove the smell of rancid oil from my clothes and bed sheets. What do you recommend? I've never had a moisturizer oil, cream or butter leave such a strong, unpleasant odor!
Thank you,
BB
Hi BB. We are glad to hear you find the oil lovely and appreciate your business.
We have never heard this issue before in our customer testing and ongoing customer feedback. We care about your product experience and wish we could offer guidance, but have never encountered this issue before.
Thanks,
Kelli Kenny
Wow, never heard of it before. No apology that my bed now smells like an unclean kitchen. No promise to look into it further. No offer of refund on the product. That's satisfying, just a huh, never heard of it.
Doing tech support over the phone, sometimes the first thing that escapes my mouth when a customer describes their problem is "that's weird". But it's never the last: I always follow on to work on fixing the problem. That's my job. I guess Kelli doesn't feel the same way.
What pregnancy and baby products do you love? Have you wished you'd never heard of?